Privacy Policy
Information We Collect
- Information You Provide: When filling out forms on our website or App, creating an account, placing orders, or participating in surveys and promotions.
- Transaction Details: Information related to purchases and transactions made on our Platform.
- Support Requests: Details you share while reporting issues or seeking assistance.
- Browsing Behavior: Data regarding your visits, including IP address, browser type, operating system, and pages viewed.
- Cookies: Behavioral data collected through cookies for an optimized browsing experience.
How We Use Your Information
- To deliver products, services, and support efficiently.
- To personalize your shopping experience on our Platform.
- To process payments and manage orders.
- To notify you about updates, promotions, or changes to our services.
- To improve our Website and App functionality.
- To communicate order status, delivery schedules, and service updates.
- To conduct market research and customer surveys.
- To comply with legal and regulatory requirements.
Third-Party Links
Cookies and Web Notifications
- Analyze site traffic and user behavior.
- Store preferences for a tailored experience.
- Improve Website and App performance.
- Provide a seamless shopping cart experience.
You can disable cookies via your browser settings, but this may affect certain functionalities on our Platform.
Sharing Your Information
- Service Providers: Delivery partners, payment processors, hosting providers, and customer support services.
- Suppliers: For product guarantees or quality checks.
- Affiliated Partners: To offer complementary products or services.
- Legal Authorities: If required by law, for fraud prevention, or legal proceedings.
In the event of a business merger, acquisition, or sale, your data may be transferred as part of the assets.
Data Security
- Use of TLS 1.2 encryption with RSA 2048-bit technology.
- Regular security audits and compliance with PCI DSS standards.
- Secure payment gateways for transactions.
- Password-protected accounts (users are responsible for password confidentiality).
Despite our efforts, no data transmission over the internet is entirely secure, and we cannot guarantee absolute data security.
Legal Basis for Processing Data
- Selling and providing goods and services to our clients.
- Promoting, marketing, and advertising our products and services.
- Sending personalized promotions to individual clients.
- Understanding our clients' behaviors, activities, preferences, and needs.
- Managing client communications, inquiries, complaints, and disputes.
- Handling client insurance claims.
- Fulfilling our responsibilities to clients, colleagues, shareholders, and other stakeholders.
- Protecting our employees and clients by taking appropriate legal actions against parties involved in criminal activities or breaches of legal obligations.
- Complying with our legal and organizational responsibilities and addressing any legal claims or enforcement actions effectively.
You may withdraw your consent at any time.
Your Rights
- Access: Request copies of your data.
- Correction: Rectify inaccurate or incomplete data.
- Deletion: Request the removal of your data from our systems.
- Objection: Opt out of certain processing activities, such as marketing communications.
For data-related inquiries or actions, please contact us directly.
Our website or app may occasionally include links to and from partner websites, advertisers, and affiliated companies. Please be aware that these sites have their privacy policies, and we are not responsible for or obligated to uphold them. We recommend reviewing these policies before providing any personal information.
Data Retention
- Fulfill the purposes outlined in this policy.
- Comply with legal and regulatory requirements.
- Resolve disputes and enforce agreements.
Typically, we retain customer data for seven (7) years after account closure. When you unsubscribe from our website or App via email, your personal details will be deleted, and a confirmation message will be sent to you. Please note that it may take up to 60 days to fully erase certain data from our backup systems.
Updates to Our Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on our website or App, and significant updates will be communicated via email.